Return & Refund Policy – One 2 One 4 Online

At One 2 One 4 Online, your satisfaction is at the heart of everything we do. We aim to ensure a smooth and transparent process when it comes to returns and refunds. Please take a moment to read through our policy outlined below.

Returns

You may request a return within 9 days of receiving your order. To be eligible for a return:

The item must be unused and in the same condition in which it was received.

It must be returned in its original packaging, along with any included accessories or documentation.

A valid proof of purchase or order confirmation is required.

Returns that do not meet these criteria may be refused or subject to a restocking fee.

Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned:

Digital downloads or services

Personalized or custom-made products

Items marked as “final sale”

Perishable or consumable goods (where applicable)

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved:

A full or partial refund will be processed to your original method of payment within 5–9 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you received a defective or incorrect item, we’ll gladly replace it at no extra charge. Please contact us within 7 days of delivery to arrange an exchange.

How to Initiate a Return

To start a return, please email our support team at [info@one2one4online.com] with the subject line: Return Request – [Order Number]. Include details about the item(s) you’d like to return and the reason for the return. Our team will provide return instructions and the appropriate return address.

Late or Missing Refunds

If you haven’t received a refund within the stated time:

Recheck your bank account or credit card.

Contact your payment provider—it may take additional time for processing.

If you’ve done the above and still have concerns, please reach out to us at [one2one4online.com].

We’re here to help. One 2 One 4 Online is committed to fairness and clarity in all customer interactions. If you have any questions about this policy, don’t hesitate to get in touch.